This Cookie Policy explains how The Bovey Tracey Craft Centre Limited, trading as House of Marbles, uses cookies and similar technologies on our Retail UK online shop at shop.houseofmarbles.com.
We use these technologies to make our website work, improve your experience and help us understand how visitors use our online shop. This policy should be read alongside our Privacy Policy.
If you have any questions, you are welcome to contact us at [email protected].
🍪 1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites remember certain information and allow features such as your shopping basket, account login, preferences and analytics tracking to function.
Some cookies are essential for a website to work properly. Others are non-essential and are used for things like analytics, personalisation and advertising.
You can control or disable non-essential cookies at any time.
🎯 2. How We Use Cookies
We will only use your data when we have a lawful basis to do so. These may include:
a) Strictly necessary cookies
These cookies are required for shop.houseofmarbles.com to function. They cannot be disabled.
They allow you to:
• Add items to your basket
• Stay logged into your account
• Use checkout and payment features
• Load pages securely
• Remember cookie preferences
Examples include WooCommerce session cookies and security tokens.
b) Performance and analytics cookies
We use these cookies to understand how visitors use our website so we can improve it. Tools we use:
• Google Analytics 4 (GA4) – helps us understand which pages are popular, how customers navigate the site and where improvements may be needed.
• GA4 uses anonymised, aggregated data and does not identify individuals.
These cookies are only used with your consent.
c) Advertising and measurement cookies
We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram and to help us show relevant ads to users who may be interested in our products. These cookies track:
• Page views
• Browsing behaviour
• Products viewed
• Conversion events (e.g. purchases)
These cookies are only set with your consent.
d) Functionality and preference cookies
These cookies help the site remember choices you make, such as:
• Your cookie preferences
• Saved items
• Display options
• Pop-up or banner dismissals
This improves your browsing experience.
e) Email marketing cookies (if you interact with sign-up forms)
When you sign up to our newsletter or marketing emails, this email software may store cookies to help measure:
• Whether signup forms have been displayed
• Whether an email link brought you to our website
These cookies are only set if you interact with relevant features.
👾 3. Cookies We Use
Below is an overview of the main types of cookies used on shop.houseofmarbles.com. The exact list may change as our website evolves.
| Cookie Type | Examples | Purpose | Expiry |
|---|---|---|---|
| Essential (WooCommerce) | woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_* | Enables basket, checkout and account login | Session / up to 2 days |
| Security (WordPress Core) | wordpress_sec_*, wp-settings-* | Keeps your session secure and logged in | Session / 1 year |
| Cookiebot Banner Preferences | CookieConsent | Remembers your cookie consent choices | 1 year |
| Analytics (GA4) | _ga, _ga_* | Tracks anonymous usage data for performance insights | 2 years |
| Social Media (Meta Pixel) | _fbp, fr | Measures advertising performance and relevance | Up to 90 days |
| Email Marketing | _mailmunch, _mcid | Helps measure form submissions and engagement | Varies |
Note: Some cookie names may change depending on plugin updates or technical improvements.
🔐 4. Managing Your Cookie Preferences
These cookies help the site remember choices you make, such as:
• Accept all cookies
• Reject non-essential cookies
• Choose individual cookie preferences
You can change or withdraw your consent at any time by:
• Adjusting your settings in our cookie banner; or
• Changing your browser settings to block or delete cookies.
Most browsers allow you to:
• Refuse all cookies
• Accept only certain types
• Delete existing cookies
For guidance, visit your browser’s help pages (Chrome, Firefox, Safari, Edge etc.).
Please note: if you disable essential cookies, some parts of our website may not function correctly.
🧩 5. Third-Party Cookies
Some cookies on our site are set by third parties (such as Google, Meta and Mailchimp). These parties may use cookies to provide their services, run analytics or deliver advertising features.
Where third-party cookies are used on shop.houseofmarbles.com, we only allow them with your consent.
You can read more in their policies here:
• Google: policies.google.com/technologies/cookies
• Meta (Facebook & Instagram): facebook.com/policies/cookies
• Mailchimp: mailchimp.com/legal/cookies
🔄 6. Changes To This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to our website, technology or legal requirements. The latest version will always be available on this page.
📬 7. Contact Us
If you have any questions about this Cookie Policy or how cookies are used on our website, please contact us: House of Marbles, The Old Pottery, Pottery Road, Bovey Tracey, Devon TQ13 9DS, United Kingdom. Email: [email protected]. Telephone: 01626 835 285.