Our returns policy is simple! If for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you just don’t like it, you must return the item(s) to us unused and in its original condition within 10 days for a prompt replacement, exchange or refund.
Simply click on the “contact us” link below and ask for a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return.
Faulty or defective items: If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned within 10 days of purchase.
Change of mind: Goods returned to us because of a change of mind must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you; you are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. The item(s) must be returned within 10 days of purchase.
Items lost in transit: We cannot be held responsible for packages lost in transit: You are responsible for returning the item(s) to us, we recommend sending the package by Recorded Delivery.
Refunds, replacement and exchanges: Refunds for items that are defective or faulty or the result of a change of mind and returned to House of Marbles within 10 days, a refund, replacement or exchange will be processed within 7 working days of receipt of the returned item(s) by House of Marbles. A refund will be made in the same form of payment that was used to make the initial purchase, or by cheque. Please note that item(s) that are returned to us that are not faulty or defective but as a result of change of mind will have the return shipping costs deducted from the refund if we have collected the item.